Help & Frequently Asked Questions
Get answers about posting jobs, hiring independent professionals, managing expert relationships, subscriptions, and how Book the Master works for both clients and experts.
Creating a job is a two-step process. First, you fill out the details and create a draft. While in draft mode, you can only edit the title and description. To change other details, you'll need to create a new posting. Once you're ready, publish the job to start matching qualified experts based on location, skill, and preferences.
Matching occurs automatically when you publish the job or when new experts sign up with skills and preferences that align. Experts are matched based on their travel preferences, base location, and the job location.
Experts may not match immediately. Matching is based on postal code proximity, availability, and preferences. Some experts may fall just outside your job’s range, or may be unavailable at the scheduled time.
Book the Master continues actively matching your job as experts update their availability or new experts join the platform. If someone becomes a good fit later, you’ll be notified automatically—there’s nothing you need to do to re-post or refresh.
If you're not getting responses, try directly messaging matched experts from the job management page. Make sure your job description is clear, inviting, and includes essential details. The more compelling your listing, the more likely experts will respond.
You’ll receive a notification when an expert expresses interest. Their status will also update on the job management page under matched experts.
When you send an offer, the expert is notified immediately. They have 48 hours to respond before the offer expires. Offers reserve one of your job slots.
Yes, you can rescind an offer at any time. While this can be disruptive for experts, we understand plans can change. You can resend or redirect the offer to another expert as needed.
Acceptance means the expert agrees to your job, and you’ve been successfully matched. If an expert declines, it simply means they’re unavailable. Don’t take it personally— matching is automatic and interest varies by schedule.
Jobs must be published at least 12 hours before their scheduled start time.Publishing early gives experts more time to respond and prepare.
While the system doesn’t currently support formal withdrawal, experts may contact you directly to cancel. A structured withdrawal process is coming soon and may include penalties for late cancellations.
Yes, you can continue to edit the job title and description after publishing. However, details such as time, location, or skill cannot be changed once the job is published. If you need to update those, you’ll need to create a new posting.
You can message matched experts directly from the manage job posting page by expanding their section and using the message input. You can also view the expert’s profile using the “View Profile” button. If the expert has chosen to share their contact details, such as phone or email, you’ll find them there—visible only to you.
You can cancel a job anytime from the job management page using the “Cancel Job” button. All matched experts will be notified that the job has been canceled.
BTM’s role is to connect clients and experts. While we don’t manage individual cancellations, we provide a star rating and review system available only after an expert accepts an offer. This helps inform future users and identify consistent no-shows or unreliable participants.
Review matched expert profiles to ensure they meet your skill requirements. You can message experts in-app or use shared contact details (if available) before sending an offer when you’re ready to proceed.
Pending: The expert was matched but hasn’t responded yet.
Interested: The expert is open to being hired for the job.
Offer Sent: You’ve sent an offer; now awaiting their response.
Offer Accepted: The expert has accepted your offer. You’re now connected and can coordinate directly with them. This is considered a confirmed engagement.
Declined: Experts can decline in two ways:
- If they decline before an offer is sent, you will not be notified and the expert will be removed from your matched list. This helps experts manage automatic matches with minimal friction.
- If they decline after receiving an offer, you will be notified of the declined offer.
Not yet. However, you can view past jobs and manually copy titles or descriptions to speed up new job creation.
While BTM doesn’t support a formal “repost” button yet, you can create a new job posting using similar details. Refer to your expired or canceled jobs to copy titles and descriptions as needed.
No. Jobs are only shown to experts who match your requirements, location, and availability. This ensures you’re reaching experts who are actually relevant and able to take on the work.
If you share a job link directly, an expert can view the posting, but matching and offers still follow BTM’s automated workflow. This keeps hiring focused, efficient, and respectful of expert time.
After an expert accepts an offer and the job is marked complete, you’ll have the opportunity to leave a star rating and write a review. These help build a transparent and trustworthy community for both clients and experts.
Yes, you may be matched with multiple experts for a job posting. You can review all matched profiles, reach out to several, and send an offer to the one you feel best fits. Job slots are filled on a first-accepted basis.